1. Introduction
This Privacy Policy governs the collection, use, and protection of personal and business data submitted through the EXG Safaris CRM and Agent Portal (the “Platform”). This Platform is operated by EXG Safaris LLC, a California-based travel company. By accessing and using the Platform, you consent to the practices described herein. If you do not agree with this policy, do not access the Platform.
2. Scope & Application
This policy applies to all travel agents, staff, contractors, and authorized users who access EXG Safaris’ internal systems, CRM, and agent portal for business purposes.
3. Information We Collect
We collect the following categories of data:
- Personal Identifiers
- Full name
- Email address
- Phone number
- Agency name and contact details
- Technical Information
- Login credentials
- IP address and device identifiers
- Browser type and access times
- CRM usage logs and activity patterns
- Transactional & Operational Data
- Safari bookings and quote submissions
- Commission history and agent performance data
- Marketing interaction and engagement logs
- Communications
- Emails, chats, or messages sent through the Platform
- Feedback forms, surveys, or dispute correspondence
4. How We Use Your Information
EXG Safaris may use your data for the following business purposes:
- To manage your CRM account and grant platform access
- To process bookings, track commissions, and fulfil sales-related obligations
- To improve our services, tools, and system performance
- To ensure security, detect fraud, and prevent unauthorized access
- To contact you about policy changes, technical issues, or support needs
- To send marketing communications about new products, promotions, or FAM trips (with opt-out options)
We do not sell or rent your data to third parties for commercial gain.
5. Legal Basis for Processing
EXG Safaris processes your data based on:
- Performance of a contract (e.g. access to CRM tools, commission tracking)
- Legitimate interest (e.g. fraud prevention, service improvement)
- Legal obligations (e.g. tax reporting, compliance)
- Consent (e.g. marketing communications)
6. Disclosure to Third Parties
We may share limited information with trusted vendors under strict legal agreements. These include:
- CRM platforms and cloud storage providers
- Payment processors for commission distribution
- Cybersecurity vendors for security monitoring
- Legal and regulatory authorities when legally compelled
All vendors are required to maintain data confidentiality and comply with CCPA/GDPR where applicable.
7.Data Security
EXG Safaris uses multiple layers of protection, including:
- End-to-end encryption
- Role-based access controls
- Secure cloud-based storage with U.S.-based servers
- Routine security audits and activity logs
Users are solely responsible for maintaining the confidentiality of their login credentials.
8. Data Retention
We retain user data only as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal, financial, and contractual obligations
- Resolve disputes and enforce agreements
Upon termination of your CRM access, certain data may be archived for compliance purposes.
9. Your Rights (California & Global)
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Request details on data sharing practices
- Withdraw consent (where applicable)
To exercise any of the above rights, email:
info@exgsafaris.com
10. Marketing Communications
With your consent or in the context of a business relationship, we may send:
- Product updates
- Training resources
- Promotional offers or FAM trip invitations
You can opt out at any time using the “unsubscribe” link or by emailing us directly.
11. Children's Data
This platform is not intended for individuals under the age of 18. We do not knowingly collect or store personal data from minors.
12. Limitation of Liability
EXG Safaris shall not be liable for:
- Damages resulting from unauthorized access due to your negligence (e.g. shared passwords)
- Data breaches or service outages caused by third-party platform failures
- Consequences of inaccurate data submissions by users
- Legal claims arising from the misuse of confidential client data by agents
Use of this platform is at your own risk.
13. Policy Updates
We may update this Privacy Policy at any time. Changes will be posted on the login page and emailed to users. Continued use of the Platform after changes constitutes your acceptance.