Privacy Policy
EXG Safaris Privacy Policy
Effective Date: January 28, 2025
This Privacy Policy applies to EXG Safaris LLC, operating the website exgsafaris.com (hereafter referred to as “we,” “us,” or “our”). This policy outlines our practices concerning the collection, use, and sharing of your personal information. By visiting our site, you agree to the terms outlined in this policy.
Data Collection and Usage:
We collect personal information in the following ways:
- Form Submissions: When you fill out a form on our website to inquire about our services, we collect the information you provide, such as your name, email address, and phone number, to respond to your inquiry and understand your travel needs.
- Booking Requests & Customer Communication: When booking a trip or contacting us, we collect relevant details necessary for trip planning, support, and customer service.
- SMS Communications: If you opt-in to receive SMS updates, we collect your phone number for booking confirmations, travel reminders, and customer support.
- Cookies & Analytics: We use cookies to personalize content and ads, provide social media features, and analyze our traffic. We may also share information about your use of our site with our advertising partners (e.g., Google & Meta).
Data We Collect:
We collect both personal and non-personal information, including but not limited to:
- Personal Identification Information: Name, email address, phone number, Billing & Payment Details (when applicable)
- Non-Personal Information: Browser type, device type, and operating system, IP address and general location, Behavioral data on our website (e.g., pages visited, time spent on site)
How We Use Collected Information:
We use your personal information for the following purposes:
- Customer Service & Support: To respond to inquiries, provide travel assistance, and send booking confirmations.
- Personalization & User Experience: To customize travel recommendations and improve our website functionality.
- Marketing & Promotions: To send promotional offers, newsletters, and relevant updates (if you have opted in).
- Payment Processing: To facilitate secure transactions.
SMS Communications & Consent Policy
If you opt-in to receive SMS communications, we may send text messages for the following purposes:
- Booking Confirmations & Itinerary Updates
- Payment Reminders
- Travel Alerts & Customer Support
- Post-Trip Feedback Requests
SMS consent is not shared with third parties for marketing purposes. You may opt out of SMS communications at any time by replying STOP to any message. Standard message and data rates may apply.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
- Service Providers: Payment processors, customer support tools, and booking platforms that assist in delivering our services.
- Marketing Partners: Google, Meta, and other advertising networks for targeted ads (users can opt out via their ad settings).
- Legal & Compliance Requirements: If required by law, we may share information to comply with legal obligations or protect our rights.
Data Protection & Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online platform can guarantee 100% security, and users should exercise caution when sharing sensitive information.
Opt-Out & Data Control
- Marketing Emails: You can unsubscribe from emails at any time by clicking the “Unsubscribe” link in our emails.
- SMS Communications: To opt out of SMS messages, reply STOP to any message.
- Google & Meta Ads: Adjust ad settings through Google Ads Settings or Facebook Ad Preferences.
Your Acceptance of These Terms
By using our website, submitting your information, or opting in to SMS communications, you consent to this Privacy Policy.
For any questions or concerns, please contact us:
- Email: info@exgsafaris.com
- Website: exgsafaris.com/privacy-policy
- Phone: (323) 332-6474